Information We Collect:
When you use our services, we may collect personal information, such as your first and last name, address, email address, and past job history. We collect this information to provide you with our services, to communicate with you about our offerings, and to improve our services.
How We Use Your Information:
We use your personal information to provide you with our services, including hardware monitoring, remote support, accounting, and electronic signature services. We may also use your information to communicate with you about our services, to send you invoices or other important information, and to improve our offerings.
We use SyncroRMM to manage and monitor for hardware issues. SyncroRMM is a remote monitoring and management tool that allows us to remotely monitor your hardware and detect any issues before they become major problems. SyncroRMM allows us to access your computer’s operating system and hardware components information in order to troubleshoot any issues and provide technical support.
We will never remotely access your computer without your consent and only utilises SyncroRMM as a reactive service in response to alerts and notifications.
We use Xero for accounting purposes. Xero is a cloud-based accounting software that allows us to manage our finances and send invoices to our customers. Xero stores your personal information securely and only authorized personnel have access to it.
We use eSignatures.io for electronic signature services. eSignatures.io allows us to send and receive important documents, such as our terms and conditions, in a secure and efficient manner. Your personal information is stored securely on eSignatures.io’s servers and is only accessible to authorized personnel.
We use Splashtop for remote support purposes. Splashtop allows us to remotely access your computer and provide technical support. Splashtop stores your personal information securely and only authorized personnel have access to it.
We take data security seriously and have implemented a number of measures to protect your personal information. We use industry-standard encryption to protect your data in transit and at rest, and we restrict access to your data to only those employees who need it to provide you with our services. We also regularly review and update our security practices to ensure that your data remains safe and secure.
We may use third-party services, such as cloud storage providers, to store your data. We ensure that any third-party services we use are compliant with applicable privacy and security regulations and that they provide adequate safeguards for your personal information.
Please note ALL customer data is stored ONLY in Australia and will never be stored overseas.
Changes to This Policy: